As a patient of Johnson County Pediatrics, you have the right to:
Be treated in a manner that respects your privacy and dignity as a person.
Receive assistance in a prompt, courteous and responsible manner.
Be informed of the diagnosis, prognosis and plan of treatment in terms you understand.
Be informed about any treatment your child may receive. The provider will request your consent for all treatment unless there is an emergency and your child's life and health are in serious danger. If written consent is required for procedures, be sure to understand the procedure and why it is advised.
Participate in decisions with your physician regarding your child's care.
Refuse treatment and be advised of the probable consequences of your decision. We encourage you to discuss your concerns with your physician.
Be assured of privacy and confidentiality of your child's personal medical information.
Express a complaint about the care you receive.
Initiate a grievance procedure if you are not satisfied with the practice's decision regarding your complaint.
Have family members facilitate care or treatment decisions for your child when you are unable to do so with appropriate authorization.
Choose an advance directive, including withholding resuscitative services, to designate the kind of care you wish your child to receive.
Refuse to participate in any experimental treatment.
You have the responsibility to:
Understand fully the information provided by your health care insurer regarding your health benefits.
Know the proper use of your health care insurer's services.
Call the member services department of your health insurer if you have any questions about your coverage or benefits.
Verify that the provider you receive services from is participating with the appropriate network.
Present your most current ID card prior to receiving services.
Consult your participating physician for direction prior to receiving medical care, unless your child's medical condition is life threatening.
Keep scheduled appointments and notify the office promptly if you will be delayed or unable to keep an appointment.
Establish a satisfactory relationship with your participating physician.
Ask questions of your physician and seek clarification until you fully understand the care your child is receiving.
Provide honest and complete information to those providing care to facilitate effective treatment.
Follow the advice of your physician and consider the likely consequences when you refuse to comply.
Know what medication your child is taking, why they are taking it and the proper way to take it according to your physician's order.
Express your opinions, concerns or complaints in a constructive manner to the appropriate people within the practice.
Make sure the practice is notified of any changes in family size, address, phone number or insurance coverage.
Clearly understand and comply with the financial policy of the practice, including the payment of all applicable copayments at the time the service is rendered.