Telehealth

We welcome our current patients to use our TeleHealth Services. To log on to Telehealth please go here. Once you log on you can go to a general waiting room or we can schedule you with your primary care physician. In addition to providing Telehealth for children who need care for sick visits, we can also do visits for ADHD follow ups, med checks, initial appointments, hospital follow ups and visits for anxiety and depression. For more details please visit our Telehealth page. 

 

Telehealth visits may also be offered to patients never before seen at Johnson County Pediatrics. If you are a new patient and you want a Telehealth visit with one of our providers we ask that you call 913-384-5500, come to our walk-in clinic or log on here. Check our insurance page to make sure we take your insurance. Questions please call us at 913-384-5500. If you have difficulty connecting, please call us at 913-384-5500

 

In this challenging time we are working hard to stay connected to our
patients. We want you to know that we are here for you, and along with our
office visits we are now offering Telehealth visits.

Telehealth is not new. In fact, several of our JoCoPeds physicians have
done telehealth for several years. We are now partnered during the current
pandemic with Doxy.me to provide this service exclusively to our JoCoPeds
patients. The Telehealth visits will be charged as a regular office visit. Your child must be present physically for the Telehealth visit.

How this is going to Work!
Click Here for our Getting Started Chart for help getting checked in.

Please call our office at 913.384.5500 and if you have a concern we will be
happy to set you up for a Telehealth visit.  We will provide you with the
link for your visit.

The Telehealth visits will be during our regular business hours - 8 a.m. to 4:30 p.m.. Monday through Friday and 9 a.m. to 11:30 a.m. Saturday.

These visits can include, but aren’t limited to: sick visits - pink eye,
stomach aches, sore throats, ear aches, stuffy noses, coughs and other
needs including medication refills, asthma follow ups, anxiety and
depression.

After you have been sent the link log into the waiting room.

Once you are logged in, please wait for us to log in as well. It can be
difficult to know an exact time we will be available during a typical
office day, but we will be with you as soon as possible. We may still be
with another patient when you first log in, much like in the office. The
benefits to you are that you can work on things near your computer while
you wait.

We want to emphasize that antibiotics will be prescribed at the physicians’
discretion and will follow current recommendations.

If during a TeleHealth visit the physician decides your child needs to be
seen in our office you will be asked to call our office and make an
appointment. Because of insurance reimbursement, the scheduler will help
you make an appointment with the provider you had during Telehealth.

Billing and Insurance

Your Telehealth visit will be billed to your insurance. Most insurance
companies cover this cost as a standard office visit. Please contact your
insurance company if you have questions about your coverage. Some insurance
plans may offer other telehealth options, like Teledoc. This is not the same. thing.

All standard copays and fees contracted with your insurance company apply.

If you have new insurance or payment card information, please let the
scheduler know when you make your first call.


Tips for a good visit:

  • Your child must be physically present during the visit.
  • Keep your phone on. If we do not reach you at the number provided you.will be removed from the queue and you will need to log back to requestanother visit.
  • If the patient is under 18 years old there needs to be a parent or legal
    guardian present during the visit.
  • If a patient is 18 or older, a parent or guardian need not be present.
  • Have available all of the medications the patient is currently taking.
  • Have available your child’s current weight.
  • Know your child’s Immunization status.
  • Know of any drug allergies the patient has.
  • Please review the pharmacy you want to use. Be able to provide the name,address and phone number.
  • We are able to treat multiple family members, however it cannot be
  • during the same Telehealth visit. Each child needs to be treated in separate visits
    with separate logins. Please do not ask the physician advice about a child
    that is not logged in for the visit.
  • Understand that the physicians will follow standard of care protocol.
  • Understand you may not be talking to your primary care provider. The
    virtual waiting room will be on a first-come, first served basis.
  • We will do everything to get to you as quickly as possible, but there are certain times of the day that are busier.
  • When you are positioning your child for the video do not put the light behind them. The physicians will be able to better see the patient if there is ample light and it is shining on them from the front.
  • Limit background noise. Please have other siblings and pets out of the
  • room.

 

Common Questions:

Is this secure?

We take security seriously. We have chosen to use Doxy.me, which complies
with HIPAA and HITECH requirements. Doxy.me uses state of the art security
and encryption protocols to assure that data integrity and privacy is
maintained. No recording is made of the visit. It will be documented in the
patient chart like any other visit.

Does insurance cover the cost?

The state of Kansas passed its telemedicine parity law
<https://legiscan.com/KS/text/HB2028/id/1455749> on May 12, 2018. The law
requires private payers to cover telehealth services. Self-insured plans
may opt out of this benefit. *** Missouri has had a parity law
<https://evisit.com/state-telemedicine-policy/missouri/> as well and we can
temporarily practice across state lines due to COVID19. ***

Why does the video sometimes freeze and what can we do when it happens?

The encrypted video and audio use a lot of bandwidth, so sometimes the
video freezes. For this reason we recommend having a phone nearby to use to
continue the conversation while the video reloads. There is also a chat box
that can be used to communicate by text if there are complications using
the audio and video. (This texting alone does NOT meet criteria for the
telehealth visit. We must be able to have audio and visual communication to
meet criteria.)

Older computer models seem to struggle with this site at times. If you have
a newer computer or smartphone, it may be the better choice for this visit.