FAQs

The answers to these frequently asked questions offer concise information about your child's health and the operations of our practice. If you wish to discuss any of these topics further, please feel free to give us a call.

Frequently Asked Questions

  • What do I do if my child is sick?

    If your child is sick, you have several options. You can use our symptom checker to help assess their symptoms, call our office to speak with one of our phone nurses, or bring your child in for a walk-in sick visit.

    Sick Visits
  • How do I reach a provider after hours?

    If you need care after hours, call our main line at 913-384-5500. Our answering service will connect you with a nurse from the Children’s Mercy Nurse Advice Line.


    You can also use the link below to find nearby urgent care centers.


    For non-urgent matters mild illness, scheduling appointments, or refilling medications, please call during regular office hours. 


    IN THE EVENT OF A LIFE THREATENING EMERGENCY, CALL 911.

    After Hours Care
  • Do you follow a recommended vaccine schedule?

    To help protect your child from many serious infectious diseases, we follow the immunization schedule recommended by The American Academy of Pediatrics. Please discuss your immunization questions and concerns with any of our pediatricians.

  • How will I receive lab or test results?

    You will receive a call immediately with any lab results that require urgent attention. Other abnormal lab results will be addressed promptly by the clinician who ordered the labs or tests. Normal values are reviewed and addressed by the care provider who ordered them.

  • How do I request a prescription refill?

    For medication refills, please ensure there are no refills available by calling your pharmacy. If there are no refills available, call our office and our team can assist you. We are dedicated to ensuring your child’s medications are available when needed.

  • When should my baby be seen after birth?

    We recommend that your newborn be seen in our office 1-2 days after discharge from the hospital. Our staff understands the importance of this first visit and will make every effort to schedule this visit promptly.